PostureMinder can't find stretch exercises even though files are present
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If
PostureMinder reports that it can't find your stretch exercise videos, but they are present in the directory where you installed PostureMinder, please upgrade to the latest version of PostureMinder at www.postureminder.co.uk/upgrade. If this does not solve the problem, please let us know via support@postureminder.co.uk
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Webcam connection issue: PostureMinder encountered a problem trying to use Method: "Special1" to connect to webcam...
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If
PostureMinder reports this error when trying to connect to your webcam, it may be that the
software installed with your webcam is interfering with your webcam. Many manufacturers install, as default, various
software toys such as face tracking or special effects which can get in the way of PostureMinder accessing the webcam. To avoid this, please
uninstall the software that came with your webcam, then re-install but opt only to install the webcam drivers. If you continue to encounter problems, please
contact support@postureminder.co.uk with full details of your webcam and the problem you are encountering |
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Leap Year Bug - problems from 29th February 2008 onwards
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If
you've encountered unhandled exception errors with PostureMinder since 29th
February, we apologise for your inconvenience - this is down to a leap year
bug. A free update is now available for download which fixes this bug and also
features significant improvements to PostureMinder. Please visit
our download page to download the latest version of PostureMinder |
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Exception error after one year of operation
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If
you've encountered unhandled exception errors with PostureMinder after using the software for a year or more, we apologise for your inconvenience - this is down to a minor bug
in the calculation of hydration statistics. Recent versions of PostureMinder fix this bug, please visit
our download page to download and install the latest version of PostureMinder |
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Webcam flickers/incorrect posture reminders
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There
may be a number of causes for receiving incorrect posture reminders, usually
related to adverse lighting conditions. One issue to check is the camera
settings - most modern webcams have an Anti-Flicker setting. If, when viewing
the webcam output in the calibration window, or in other software, you notice
flickering behaviour, please check that this setting correctly reflects your
location. Contact support@postureminder.co.uk if you require any help with
this |
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Some text is truncated / Some reminders are cut-off / Calibration image is
shifted during ellipse adjustment
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This
is a known issue related to your display settings. This should have been corrected in versions of PostureMinder
from 2008 onwards, so if you are using an older version we recommend that you download the latest version of PostureMinder from our download page
If you continue to experience display problems, please report them to support@postureminder.co.uk. You can also change your display settings by using Control
Panel->Display->Settings->Advanced->General and changing your DPI setting back
to Normal (96DPI) |
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Dell computers + Logitech webcam leads to Windows crashing or applications
stopping working
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There
is a reported problem with the hardware inside some Dell computers being
incompatible with older versions of Logitech Quickcam drivers. This problem
appears to be related to older versions of drivers for the built-in microphone
To fix, right click on My Computer, select Properties->Hardware->Device
Manager. Under Imaging devices right click on your webcam and select "Update
driver..." Under Sound, video and game controllers locate the Logitech
Microphone (Quickcam) and again update the driver. If this doesn't correct the
problem, try going back into Device Manager and choose to disable the
microphone |
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Installation problem: Error 1723
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If
you encounter a pop-up error during installation saying something along the
lines of: "Windows Installer Error 1723: There is a problem with this Windows
Installer package. A DLL required for this install to complete could not be
run. Contact your support personnel or package vendor," this is because your
computer does not have an up-to-date copy of the Windows Installer package.
Your disk should include the file WindowsInstaller-KB893803-v2-x86.exe (usually
in the Components directory). Please run this to update your version of Windows Installer,
then try installing PostureMinder again. This is only an issue with older
versions of PostureMinder |
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